Innovative solutions for electrochemical research

Instrument and software support

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Contact Ivium if you have any questions regarding the performance of your Ivium potentiostat or your application and we will be happy to help. You may contact your local distributor, or contact us directly at:

If you send us an e-mail, please provide the following information:

  • Your potentiostat serial number
  • Your country location and the institute or company to which you are affiliated
  • The software and firmware version that you are using
  • Attach any relevant data files that you feel may be helpful

PC requirements

The PC resources used during installation and operation of IviumSoft are minimal. However, during long-term measurements and/or the operation of multi-channel instruments, some processing power is required for real-time data acquisition. For this, we suggest to use a recent PC or laptop which is running Windows 8 or newer.

For a short overview of our PC requirements, please see the document below:

Quick Start Instructions

The Ivium quick guide (below) gives a brief introduction of installation, connection, and operation of your Ivium instrument, as well as an overview of the IviumSoft user interface:

Detailed instruction and guidance on operation, as well as all specifications of our instruments, are given in the digital help file/manual that is included in your IviumSoft. This is accessed via the ‘ Help’ menu in the IviumSoft toolbar. The most recent version is also available for download via the link in the ‘Interactive Ivium help file/manual’ section below.

 Interactive Ivium help file/manual

In addition to the brief overview of the IviumSoft user interface that is given in the Quick guide to Ivium (see above under Quick Start Instructions), in-depth information is given in the digital help file/manual that is included in your IviumSoft.

There you will find instructions on the installation of potentiostats and modules, their instrument specifications, and how to operate them. In addition, detailed information on how to use IviumSoft and all its functions regarding the use of all electrochemical techniques and measurement methods, data representation and evaluation, etc., is described.

You can download the latest version of this help file below. Copy and replaced the existing IviumSoft.chm file in the root IviumStat installation folder on your hard drive.

To access the digital help file/manual, open your IviumSoft and press “F1”. The help file is partly content sensitive so indicating with your cursor an area or subject in the IviumSoft user interface and subsequently pressing “F1″will open the help file on the relevant subject.

Software/Firmware Upgrade of an Instrument

Ivium instruments use a controller inside the instrument which operates the electronics. This runs on firmware (=software) and the version of this firmware is specific to software version you are using. For correct operation, these need to match before operation.

IviumSoft checks the firmware upon connection in the software. If there is a mismatch, you will be prompted with a warning pop up. If this occurs, you can easily upgrade the firmware by following the simple instructions in the interactive help file, the quick guide, or the tech note in the installation of your software in the ‘Manuals and Release Notes’ folder.

IviumSoft development driver

You can develop your own software to control the Ivium instruments. Developing programs is easy, because IviumSoft will do all the hard work.

Guidance on how this can be done is found in the interactive help file (see above), and the latest version of the development driver can be downloaded below:

Postal address

  • Ivium Technologies B.V.
  • De Zaale 11
  • 5612 AJ Eindhoven
  • The Netherlands

Visiting address

  • Ivium Technologies B.V.
  • De Lismortel 31
  • 5612 AR Eindhoven
  • The Netherlands


  • T +31 40 2390600
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